The severity and the intensity of the Coronavirus has taken us all by surprise, as we watched it become a global pandemic we at Moody’s reacted. As an essential business Moody’s has remained open and will continue to stay open to service our customers. We have made changes to our way of doing business while continuing to provide the best customer service and quality repairs.
We reset our front offices with tables at the doors and encourage our customers to use the key drop to have as little time in the offices as possible. We clean and disinfect offices and encourage safe social distancing. Estimates are done with customers waiting in their cars and can be handed to the customer at their car or emailed to them.
Our location leaders have a conference call each day to keep everyone aware of any new information or changes that we may need to adapt. We encourage anyone with questions or concerns to please reach out to their location leaders.
We want to thank our coworkers for their diligence to prevent the spread of the virus while they continue to take care of our customers. We would also like to thank our customers for their efforts to be safe and healthy working with our new protocols. We are here to continue to provide the quality service and trust you expect from Moody’s that you have received for over 42 years.
Please keep healthy – we will get through this together!