Frequently Asked Questions
All Moody’s Collision Centers are open 8am to 5pm, Monday through Friday.
(Note: Our Bangor and Ellsworth locations are open 7:30am to 4:30pm.)
Walk-ins are welcome, although it is best to call ahead so we can advise you of the process and possible wait time.
Never drive a car that could be unsafe because of damages. Contact us, and our collision repair experts can assess the damage to your vehicle. We can help determine if it is safe to drive until repairs can be scheduled. We can also assist in rental needs if it is unsafe to drive. In addition, we’ll help guide you through the insurance claim process.
Yes, we try to make it as easy as possible for you to pick up and drop off the rental vehicle onsite. Please let us know in advance of your appointment if you will need rental assistance.
Some insurance companies want you to visit their drive-in claims center before bringing your vehicle to the collision repair center. You can do this, or you may leave your vehicle at one of our locations and request that the insurance company inspect the vehicle here.
Because each situation is different there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, availability of parts, and your insurance company’s timeliness. When preparing your estimate we will provide you with an estimated time of completion, and if additional damage is found after teardown, we will contact you to advise of any changes.
Not necessarily. Using a state-of-the-art computer measuring system, Moody’s Collision Centers can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can usually be replaced.
We will review the required repairs with your insurance company and they will determine if the vehicle is considered a “total loss.” They will contact you directly to have that conversation. Once a settlement is reached, the insurance company takes possession of the car and you will need to find a replacement vehicle.
Yes. We will work with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.
You need the damaged vehicle, registration and insurance information.
You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop. Moody’s will warranty all workmanship performed.
Differences in collision repair estimates are common. A lower estimate may not include all the necessary work required. In the process of fixing the damage caused by the collision, additional repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us. We will be glad to go over it with you.
Choose a shop you feel comfortable with. Ask questions. Ask for a tour, certifications, etc. If you choose Moody’s Collision Centers, you are guaranteed the highest quality repair with certified ( ASE, I-Car) technicians who take pride in their work.
No. We will be happy to negotiate your claim with the insurance company.
No, but we have mechanical shops in your area that we can recommend.
Our collision repairs come with a limited lifetime warranty.
Not necessarily. If the other party has accepted liability you do not have to call your insurance company.
In most cases, yes. You will be reimbursed your deductible, if the other company pays through subrogation (accepts liability of damages). Some companies may waive the deductible, if liability has been accepted.
Any questions regarding potential rate increases should be directed to your insurance agent. This can vary depending on who was at fault, the circumstances of the loss, and your insurance policy.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, Discover and American Express. We also accept cash, bank checks, business checks, and insurance checks. Personal checks are accepted up to $500.00.
All insurance companies have different guidelines and may require the usage of alternative parts.
Not necessarily, only if it is part of your policy coverage. Check with your agent. If your claim is being covered by the other party’s insurance, they should provide you with alternate transportation for the time of repairs. If you are not covered for a rental, we have low cost rentals available.
In most cases you are required to be 21, please contact your insurance company to verify.