FAQs

1. What are your hours? All Moody’s Collision Centers are open 8am to 5pm Monday through Friday.  From December 1st through April 30th we are open from 8am to 12pm on Saturdays.
2. Do I need an appointment to get an estimate? Walk-ins are welcome, although it is best to call ahead so we can advise you of the process.
3. My car has been in an accident. Is my car safe to drive? Never drive a car that could be unsafe because of damages. Contact us, and our collision repair experts can assess the damage to your vehicle. We will also help guide you through the insurance claim process.
4. Will the rental be arranged for me and can the rental car company meet me at a Moody’s location? Yes, we try to make it as easy as possible for you to pick up and drop off the rental vehicle onsite.
5. How do I get an estimate? Some insurance companies want you to visit their drive-in claims center before bringing your car to the collision repair center. You can do this, or you may leave you car at one of our locations and request that the insurance company inspect the car here. Moody’s has five convenient locations in Maine – Biddeford, Gorham, Portland, Sanford and Scarborough.
6. Should I accept the insurance check, and if I do, will additional work be covered? Yes. We will work with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.
7. What do I need for a collision repair estimate? You need the damaged vehicle, vehicle registration and insurance information.
8. What if my insurance company wants me to go to another shop? You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop.
9. Estimates may vary – why is that? Differences in collision repair estimates are common. A lower estimate may not include all the necessary work. In the process of fixing the damage caused by the collision, additional auto-body repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us.
10. Which shop should I choose? If you choose Moody’s Collision Centers, you are guaranteed uni-body repair equipment and certified (ASE, I-Car) technicians.
11. Will I have to deal with the insurance company on supplements? We will be happy to negotiate your claim with the insurance company.
12. Do you perform state inspections and other routine vehicle maintenance? No, but we have mechanical shops that we can recommend in the area.
13. Do you warranty your work? Our collision repair and auto body repair services come with a limited lifetime warranty.
14. Do I need more than one estimate? No.
15. Do I have to notify my insurance company if I wasn’t at fault? Not necessarily. If the other party has accepted liability you do not have to call your insurance company.
16. Do I have to pay my deductible if I file a claim through my insurance company even though I may not be at fault? In most cases, yes. You will be reimbursed if the other company pays through subrogation (accepts liability of damages).
17. Do I have to accept alternative or aftermarket parts? All insurance companies have different guidelines and may require the usage of alternative parts.
18. If I have full coverage does that mean rental car cost will be covered? Not necessarily, only if it’s part of your policy. Check with your agent. If not, we have low cost rentals available and you can always add the coverage to your policy at a low annual cost.
19. How old do I have to be to rent a car? You must be at least 21 years of age.

We work with our Customers and All Insurance Companies. Our experienced co-workers will assist you through the claims and repair process. Thank-you for choosing Moody's Collision Centers.