Moody's Collision Lewiston

Moody's Collision Lewiston

Moody's Collision Lewiston

FAQs

  1. What are your hours? All Moody’s Collision Centers are open 8am to 5pm, Monday through Friday. 
  2. Do I need an appointment to get an estimate? Walk-ins are welcome, although it is best to call ahead so we can advise you of the process and possible wait time.
  3. My car has been in an accident. Is my car safe to drive? Never drive a car that could be unsafe because of damages. Contact us, and our collision repair experts can assess the damage to your vehicle. We can help determine if it is safe to drive until repairs can be scheduled. We can also assist in rental needs if it is unsafe to drive. In addition, we'll help guide you through the insurance claim process.
  4. Will the rental be arranged for me and can the rental car company meet me at a Moody’s location? Yes, we try to make it as easy as possible for you to pick up and drop off the rental vehicle onsite. Please let us know in advance of your appointment if you will need rental assistance.
  5. How do I get an estimate? Some insurance companies want you to visit their drive-in claims center before bringing your vehicle to the collision repair center. You can do this, or you may leave your vehicle at one of our locations and request that the insurance company inspect the vehicle here. Moody’s has nine convenient locations in Maine – Augusta, Biddeford, Gorham, Lewiston, Portland, Sanford, Scarborough, So. Portland and Windham.
  6. How long will it take to repair my vehicle? Because each situation is different there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, availability of parts, and your insurance company’s timeliness. When preparing your estimate we will provide you with an estimated time of completion, and if additional damage is found after teardown, we will contact you to advise of any changes.
  7. If my vehicle's frame is damaged, is the vehicle a total loss? Not necessarily. Using a state-of-the-art computer measuring system, Moody’s Collision Centers can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can usually be replaced.
  8. What if my car is a total loss? If the damage to your car is greater than your car's worth then it is considered to be a "total loss", and typically should not be repaired. If the loss is being paid for by an insurance company then the insurer is normally required to pay you an amount equal to the car’s value based on the condition it was in prior to the accident. Once a settlement is reached, the insurance company takes possession of the car and you will need to find a replacement vehicle.
  9. Should I accept the insurance check, and if I do, will additional work be covered? Yes. We will work with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.
  10. What do I need for a collision repair estimate? You need the damaged vehicle, registration and insurance information.
  11. What if my insurance company wants me to go to another shop? You have the right to go to the shop of your choice. Your insurance company cannot require you to go to a particular shop. Moody’s will warranty all workmanship performed.
  12. Estimates may vary – why is that? Differences in collision repair estimates are common. A lower estimate may not include all the necessary work required. In the process of fixing the damage caused by the collision, additional repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us. We will be glad to go over it with you.
  13. Which shop should I choose? Choose a shop you feel comfortable with. Ask questions. Ask for a tour, certifications, etc. If you choose Moody’s Collision Centers, you are guaranteed the highest quality repair with certified ( ASE, I-Car) technicians who take pride in their work.
  14. Will I have to deal with the insurance company on any additional damages found? No. We will be happy to negotiate your claim with the insurance company.
  15. Do you perform state inspections and other routine vehicle maintenance? No, but we have mechanical shops in your area that we can recommend.
  16. Do you warranty your work? Our collision repairs come with a limited lifetime warranty.
  17. Do I need more than one estimate? No.
  18. Do I have to notify my insurance company if I wasn’t at fault? Not necessarily. If the other party has accepted liability you do not have to call your insurance company.
  19. Do I have to pay my deductible if I file a claim through my insurance company if it was not my fault? In most cases, yes. You will be reimbursed your deductible, if the other company pays through subrogation (accepts liability of damages). Some companies may waive the deductible, if liability has been accepted.
  20. Will my insurance rates go up if I turn in a claim? Any questions regarding potential rate increases should be directed to your insurance agent. This can vary depending on who was at fault, the circumstances of the loss, and your insurance policy.
  21. What forms of payment do you accept? The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, Discover and American Express. We also accept cash, bank checks, business checks, and insurance checks. Personal checks are accepted up to $500.00.
  22. Do I have to accept alternative or aftermarket parts? All insurance companies have different guidelines and may require the usage of alternative parts.
  23. If I have full coverage does that mean rental vehicle costs will be covered? Not necessarily, only if it is part of your policy coverage. Check with your agent. If your claim is being covered by the other party’s insurance, they should provide you with alternate transportation for the time of repairs. If you are not covered for a rental, we have low cost rentals available.
  24. How old do I have to be to rent a car? You must be at least 21 years of age.

We work with our Customers and All Insurance Companies. Our experienced co-workers will assist you through the claims and repair process. Thank-you for choosing Moody's Collision Centers.

"I can only say the repair was excellent. I appreciated you keeping me updated by phone. Thank you so much."

- Shirley, 1998 Buick LeSabre

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© Copyright 2016 Moody's Collision Centers
Location Hours: Monday - Friday 8 A.M. - 5 P.M.